Refund policy
Returns & Refunds
The short version
| What happened | What we do |
|---|---|
| It arrived damaged or faulty, or we sent the wrong thing | We replace or refund it in full. Don't post anything back. |
| You ordered the wrong filter and it's still sealed | Post it back within 30 days for a full refund — or keep it and take 50% |
| You ordered the wrong filter and you've opened it | Keep it and take 50% |
| The filter has been used | We can't refund it |
| You changed your mind about a purifier | Return within 30 days, unused and in its original box |
Where you bought it matters
This policy covers orders placed on airfirestore.com.
If you bought from Walmart, Amazon or another retailer, that store handles the return under its own policy — we're not able to process it here. We're still happy to help you work out which filter fits your unit, so do email us either way.
If something is wrong with your order
Damaged in transit, faulty out of the box, or we sent the wrong item — that one's on us.
Email support@airfirestore.com within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you in full.
Please don't post it back to us. Return postage usually costs more than the part itself. We'd rather put that money into putting your order right.
Air purifiers
Changed your mind? Return it within 30 days of delivery, unused and in its original packaging.
Email us first for return approval — parcels that arrive without one can't be processed. Return postage is yours to cover, and the original shipping charge isn't refundable.
Filters
Filters are consumables, and once a pack has been opened we can't resell it. So they work a little differently from the purifiers.
Still sealed, within 30 days — your choice:
- Post it back at your own cost for a full refund, or
- Keep it and we'll refund 50% — nothing to post, nothing to wait for.
Opened but never fitted, within 30 days — we can't take it back, but we'll still refund 50% and the filter stays with you. If you know someone with the same Airfire model, it's a useful thing to pass on.
Already fitted or used — we're not able to refund a used filter. If it failed early or looks faulty, that's a warranty question rather than a return — email us and we'll sort it out.
Why we offer the keep-it option: posting a filter back usually costs $10–15, which eats most of what you'd get refunded. The partial refund leaves you better off and saves us both the round trip.
Cancelling an order
Email us before it ships and we'll cancel it in full. Once it's with the carrier, it becomes a return.
What we can't refund
- Used filters
- Final sale items
- Gift cards
Refund timing
Once your refund is approved — or once a returned item reaches us and we've checked it — the money goes back to your original payment method within 3–7 business days. Original shipping charges aren't refunded.
Questions
support@airfirestore.com — we normally reply within one business day.