Refund policy
Returns & Refunds
The Short Version
| What happened | What we do |
|---|---|
| Your item arrived damaged, is defective, or is incorrect | Contact us within 30 days of delivery. We will arrange a replacement or a full refund. No return is required. |
| You want to return an unused air purifier | Request a return within 30 days of delivery. The item must be unused, in its original packaging, and suitable for resale. You cover return shipping. |
| You ordered the wrong filter and it is still sealed | Request a return within 30 days of delivery. You cover return shipping. Our support team may also offer a partial refund without a return. |
| You opened the filter but have not used it | Not eligible for a standard return. Contact us within 30 days of delivery to discuss whether a partial refund without a return is available. |
| The filter has been used | Not eligible for a standard return. If it is defective, contact us for assistance. |
Orders Covered by This Policy
This policy applies to orders placed directly on airfirestore.com.
If you purchased from Walmart, Amazon, or another retailer, please contact that retailer for returns and refunds under its policy. You may still contact us for help identifying your purifier model or compatible replacement filter.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, is defective, or is not what you ordered, email support@airfirestore.com within 30 days of delivery. Include your order number and photos showing the issue.
We will work with you to arrange a replacement or a full refund. You do not need to return the affected item.
For a full refund under this section, we will also refund any original shipping charge paid for the affected item.
If a fault develops after 30 days, contact us for assistance under any applicable warranty.
Air Purifier Returns
If you change your mind, you may request a return within 30 days of delivery.
- The purifier must be unused, in its original packaging, and in a condition suitable for resale.
- Contact us for return approval and shipping instructions before sending the item.
- Customers are responsible for return shipping costs for non-defective items.
- Any original shipping charges paid are non-refundable for non-defective returns.
- We do not charge a restocking fee.
Please do not send a return to an address shown elsewhere on our website without first confirming the correct return address with our support team.
Filter Returns
Filters are consumables. To qualify for a standard return, they must remain unopened, unused, and suitable for resale.
Unopened filters: Contact us within 30 days of delivery for return approval. Eligible returned filters will receive a refund after inspection. Customers are responsible for return shipping costs. Any original shipping charges paid are non-refundable.
Opened but unused filters: These are not eligible for standard returns. Contact us within 30 days of delivery to discuss available options.
Used filters: Used filters are not eligible for standard returns. If your filter is defective or fails unexpectedly, contact us for assistance.
Partial Refunds Without a Return
To help avoid unnecessary return shipping costs, our support team may offer a partial refund without requiring you to return the item.
Availability depends on the item, its condition, and the circumstances of your request. There is no fixed refund percentage. Our support team will confirm the proposed amount with you before you decide whether to accept.
This option is not guaranteed and does not replace your standard return option where the item qualifies for a return under this policy.
How to Request a Return or Refund
- Email support@airfirestore.com with your order number, the item you purchased, and the reason for your request.
- For damaged, defective, or incorrect items, include photos showing the issue.
- Wait for our team to confirm the appropriate resolution and provide return instructions if a return is needed.
Please contact us before mailing an item. Unapproved returns may delay processing.
Cancelling an Order
Email us as soon as possible if you wish to cancel. If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund.
If the order has already shipped, please follow the applicable return process described above.
Items Not Eligible for Standard Returns
- Opened or used filters
- Used air purifiers or items that are not in a condition suitable for resale
- Items clearly marked as final sale at the time of purchase
- Gift cards
These exclusions apply to standard change-of-mind returns. If an item is damaged, defective, or incorrect, please contact us for assistance.
Refund Timing
For returns, we will inspect the item after it reaches us and confirm whether the refund is approved.
Once approved, refunds are issued to your original payment method within 3–7 business days. Your bank or payment provider may require additional time to display the credit.
For non-defective returns, any original shipping charges paid are non-refundable. No restocking fee applies.
Contact Us
For return, refund, or product questions, email support@airfirestore.com.
We normally respond within one business day.