Shipping policy
This shipping policy applies to orders placed on airfirestore.com. Please review the delivery areas and estimated shipping times below before ordering.
Order Processing
Orders are generally processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays begin processing on the next business day.
Delivery Areas
We currently offer shipping to the 48 contiguous United States and Washington, D.C.
We do not ship to:
- Alaska or Hawaii
- U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
- APO, FPO, or DPO military addresses
- P.O. boxes
- Addresses outside the United States
If checkout does not offer a shipping option for your address, contact us before placing an order.
Shipping Costs
Standard shipping is free for orders delivered within our supported delivery areas.
Estimated Delivery Times
The transit estimates below begin after your order has shipped. Order processing time is additional.
| Product Type | Estimated Transit Time After Dispatch |
|---|---|
| Air purifiers and other appliances | 3–5 business days |
| Replacement filters and accessories | 5–8 business days |
Including processing, estimated delivery is generally 4–7 business days for appliances and 6–10 business days for replacement filters and accessories.
These are estimates rather than guaranteed delivery dates. Carrier delays, holidays, severe weather, or address issues may affect delivery.
Fulfillment and Separate Packages
Air purifiers and other appliances ship from our U.S. warehouse. Replacement filters and accessories may ship from our U.S. warehouse or Wuhan warehouse, depending on stock availability.
Orders containing multiple items may arrive in separate packages. Tracking information will identify separate shipments where applicable.
Order Tracking
We will provide tracking information when your order ships. Please allow time for the carrier to collect the package and update its tracking system.
Address Changes and Delivery Issues
Please check your delivery address carefully before completing checkout. If you notice an error, email us as soon as possible. We cannot guarantee address changes once an order has shipped.
If tracking shows a delay, a delivery problem, or a delivered package you cannot locate, contact us with your order number and tracking details so we can help investigate.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, email us within 30 days of delivery with your order number and photos showing the issue.
Please see our Returns & Refunds Policy for available resolutions. Contact us before sending any item back.
Contact Us
For shipping questions, email support@airfirestore.com. Include your order number if your question concerns an existing order.